Select your reason for getting in touch.
Changes to bin collections
We are making changes to bin collections, including new blue bins, more glass recycling points, extended food waste collections and other changes.
Payment
Council tax, rent and other payments.
Report an issue
Issue with roads, bins, litter or something else.
Request or apply
Applications for housing, jobs, licences and more.
Enquiry
If you have a question about council services, get in touch online.
Complaint
Complain about the service you have received from us.
Suggestion, compliment or comment
Help us improve or send us a compliment.
Make a comment, compliment or suggestion
Media enquiries
The communications office operates between 8:45am and 5pm Monday to Friday.
Email the communications office
Other ways to get in touch
Phone
Call our contact centre on 03452 777 778 only if one of the following applies:
- it's an emergency
- you are asking for support for a vulnerable person
- you are unable to submit your enquiry online
Otherwise use our enquiry form.
You will receive a reference number should you need to get back in touch.
Phone outwith office hours:
Our contact centre 03452 777 778 has a recorded message giving emergency numbers at the following times:
- after 5pm: Monday to Friday
- before 8:45am: Monday, Tuesday, Thursday, Friday
- before 10am: Wednesday
- weekends
- public holidays
Council offices
The ACCESS service in libraries can help anyone unable to use digital or phone channels with Blue Badge applications, housing applications and bus passes.
The council's headquarters are based at Angus House.
For all council office locations and addresses visit our council offices page.
Help to access council services
Deaf and hard of hearing
Use text relay on 18001 + 03452 777 778 (our contact centre).
Or use the interpreting service for British Sign Language BSL) users.
Visually impaired
We provide alternative formats such as large print, audio or Braille can be provided. Contact our contact centre on 03452 777 778 for details.
Interpretation and translation
We have a telephone interpretation service. We also provide information in other community languages. Contact our contact centre on 03452 777 778 for details.