Performance (April to June 2024)
- first reports issued or warrant approved within 20 working days: 69% (target 95%)
- building warrants and amendments issued within 10 working days from receipt of all satisfactory information: 75% (target 90%)
National customer survey
Target is to exceed national average.
April to June 2024:
Angus: 9.7 out of 10
Scotland average: 8.5 out of 10
Customer contact summary of performance (September 2024)
- Calls returned within one working day: 100% (target 85%)
- emails replied to within one working day: 100% (target 85%)
- calls answered within 22 seconds: 100% (target 85%)
We value all of the feedback from our customers and are constantly working to improve the service as a result of the suggestions we receive.