| Satisfaction | 2020/21 | 2021/22 | 2022/23 | 2023/24 | Latest Scottish Average | Performance |
|---|---|---|---|---|---|---|
| Percentage of tenants satisfied with the overall service provided by their landlord (Indicator 1) | 88.04% | 88.04% | 88.04% | 71.20% | 79.00% | Declined |
| Percentage of tenants who feel their landlord is good at keeping them informed about their services and decisions (Indicator 3) | 94.02% | 94.02% | 94.02% | 64.70% | 82.91% | Declined |
| Percentage of tenants satisfied with the opportunities given to them to participate in their landlord’s decision making processes (Indicator 6) | 93.02% | 93.02% | 93.02% | 41.40% | 80.93% | Declined |
