| Housing Quality & Maintenance | 2020/21 | 2021/22 | 2022/23 | 2023/24 | Latest Scottish Average | Performance |
|---|---|---|---|---|---|---|
| Percentage of stock meeting the Scottish Housing Quality Standard (Indicator 7) | 94.24% | 70.67% | 56.66% | 72.31% | 77.79% | Improved |
| Average length of time taken to complete emergency repairs (Indicator 11) | 12.85 hours | 14.52 hours | 9.32 hours | 5.98 hours | 4.29 hours | Improved |
| Average length of time taken to complete non-emergency repairs (Indicator 12) | 13.83 days | 14.16 days | 9.34 days | 8 days | 10.03 days | Improved |
| Percentage of reactive repairs carried out in the last year completed right first time (Indicator 13) | 70.56% | 28.97% | 80.17% | 99.99% | 88.76% | Improved |
| Percentage of tenants who have had repairs or maintenance carried out in last 12 months satisfied with the repairs and maintenance service (Indicator 16) | 81.71% | 89.71% | 99.76% | 73.29% | 87.00% | Declined |
| Average time to complete approved applications for medical adaptations in the reporting year (Indicator 23) | 25.33 days | 92.27 days | 87.56 days | 57.90 days | 43.39 days | Improved |
